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FAQ

• Is it possible to keep the format of the original document? Is it possible to keep the format of the original document?
  We guarantee all possible formats in document delivery. If the original file is editable (e.g. Word, PDF, InDesign, etc.), we overwrite the original language. If it is not (e.g. images), we reformat it (DTP) at an additional cost of $25 per hour. In the case of websites, we translate over the source code directly.
• How do you choose your translators? How do you choose your translators?
  We only use translators who are native speakers of the target language. We have translators who are experienced in various fields and are proficient in the subject of the translation and writing in the target language. We choose them according to the requirements of the project and the needs of the client.
• How much does a translation cost? How much does a translation cost?
  The average price of our translations is 0.10 USD cents per word from the original document. This rate will vary depending on the difficulty of the text to be translated, the time required for delivery, the format in which it is delivered, and the language combination.
• What are the payment methods? What are the payment methods?
  We require 50% of the full price to be paid upfront at the beginning of the job and 50% upon delivery. For reoccurring clients, we can accept payment of the remaining 50% within 30 days of delivery. We accept bank transfers and PayPal.
• Is there any kind of guarantee for your work? Is there any kind of guarantee for your work?

  Experience: Our founder’s 25 years of experience in the world of translations offers a unique guarantee of customer service.

  Quality: We choose our translators using proven quality control methods and we are committed to thoroughly evaluating any case where the client is not 100% satisfied.

  Time and confidentiality: We are committed to delivering work on time and maintaining your complete confidentiality.

  Localization: We consider the context and nuances of each region. Translating is not just a matter of the literal meaning of words. We specialize in translating for a target audience, as well as in standard Spanish that is understood in all Spanish-speaking countries.

• Do your translators agree to sign confidentiality agreements? Do your translators agree to sign confidentiality agreements?
  Yes, our translators will sign any Non Disclosure Agreement required.
• What is the volume of words you can translate per day? What is the volume of words you can translate per day?
  An average of 2,000 words per day, depending on the language combination and urgency of the job. If several translators are required for the same job, we can go up to 20,000 words per day with prior notice.
• ¿Into what languages should I translate my Project? ¿Into what languages should I translate my Project?
  We offer a free market study with suggestions of the languages that we consider suitable for your project according to the niche and adjustable marketing factors.